Welcome to Good Grade This Way!

Please read the following agreement.

When you use the Good Grade This Way website (referred to as “Good Grade This Way”, “this platform”, or “we”), or further complete the registration process to become a member of this platform, it represents your agreement to abide by the rights and obligations outlined in this Terms and Conditions. If you do not agree to Terms and Conditions, please stop using this platform immediately.

1. Services
   1. Good Grade This Way is a platform specializing in real-time online or offline tutoring. The service aims to assist students find suitable tutors. The services offered by this platform include but are not limited to online tutoring matchmaking services, course fee collection and payment services, teacher evaluations, and other services that may be updated by this platform at any time.
   2. We cannot control which tutor a student chooses, nor can it control the teaching materials or teaching hours used by tutors, although we do provide resources for both tutors and students to access. It also cannot guarantee how long a tutor will continue teaching on this platform. However, in the situation of a dispute between students and tutors, we will assist in clarifying the dispute and helping to resolve it. You understand and agree that we cannot be held responsible for the statements and actions of its members (students and tutors). Members are not employees or agents of Good Grade This Way, and without the written consent of this platform, members are not authorized to act on behalf of this platform for any legal purposes.
2. Scope and Updates of the Terms and Conditions
   1. The Terms and Conditions are also applicable on announcements on third-party websites affiliated with this platform (e.g., the blog), or policies such as member guidelines, usage regulations, Q&A sections, marketing rewards, etc. You also agree to accept the privacy statement of this platform and its subsequent updates.
   2. In order to protect the operation of this platform and consumer rights, this platform reserves the right to update, modify, and supplement this Terms and Conditions. Each modified term or condition constitutes a part of this Terms and Conditions. If there are modifications or updates to this Terms and Conditions, this platform will publish update notifications on the website or application, or notify you through other means. By continuing to browse or use this platform after the publication of update notifications, you agree to be bound by the terms after the update. If you do not accept the terms after the update, please stop using this platform and contact us for assistance.
3. Membership
   1. This platform is only applicable to individuals aged 18 and above who can enter into legally binding contracts in accordance with the laws and regulations of their respective countries. If you are under the age of 18 or do not meet the age requirement to independently exercise rights and assume obligations under the laws and regulations of your country, please obtain consent from your legal guardian before using this platform. If this platform discovers that you are under the aforementioned age, it reserves the right to refuse further use of the platform by you.
   2. Users who use this platform, complete the registration process on this platform, search for, select, purchase services, and evaluate tutors in order to establish teaching agreements and provide feedback are referred to as “students.” Those who publish their educational background and teaching-related information in text, images, videos, and reach teaching agreements with students through the interfaces provided by this platform are referred to as “tutors.” By becoming a tutor, you agree to abide by the teacher policies. Student members and teacher members collectively referred to as “members.”
4. Services and Payments
   1. After searching and selecting tutors on this platform, students should check carefully the number of lessons, prices, and course plans listed on the lessons page. They should then proceed to pay for the lessons using their chosen payment method.
   2. The moment of establishment of the teaching agreement is when the student completes the payment(s).
   3. You agree that this platform may charge a service fee for the lessons you purchase. The platform also reserves the right to change the courses and pricing plans listed on the payment page from time to time. However, such changes will not affect orders that have already been paid before the announcement of the changes.
   4. You agree that if there are any payment errors resulting in the platform not receiving the funds, or if there is underpayment, the platform reserves the right to ask you to make up the payment or to cancel the order at any time, as well as in cases where the tutor has incorrectly priced the course. After promptly clarifying the issue, the platform will refund you the full amount of the course fees that you have not used. When the platform completes the refund, any courses from that order that have not been used will become invalid.
   5. You understand and agree that each order has its own individual validity period. The validity period of the order depends on the course plan you purchase. You agree to comply with the platform’s announced policies regarding the validity period and extension period.
5. Refunds
   1. The total amount will be calculated based on the course price multiplied by the number of unattended hours, with deductions for transaction fees, exchange rate differences, and discounts as per the original agreement. Completed sessions by students will be calculated at the original price to prevent the pre-purchase of additional sessions solely for earning a difference upon refund.
   2. In cases where cash refund is necessary, and the reason for the refund cannot be attributed to this platform, you agree to bear a default penalty of 20% of the total order amount. You understand and agree that the calculation of the default penalty includes transaction fees payable to third-party payment processors, platform service fees, personnel costs incurred due to your refund, and is not considered profit for this platform.
   3. Once we completes the refund process, the corresponding order will be deemed terminated, and students may not request this platform or tutors to fulfill any further teaching obligations.
   4. You understand and agree that the refund process requires a certain amount of time and procedures. We will complete the refund process within 30 working days after receiving your consent for the refund.
6. User Obligations
   1. The member account provided by this platform is for personal use only. You may not register or use more than one account simultaneously, or provide your account to a third party in any form.
   2. You should safeguard your account and maintain its security. If any errors or instances of theft occur, you should promptly notify this platform for resolution and assist in clarifying the situation.
   3. You should ensure the accuracy and completeness of the personal information of the registered account and update it in a timely manner upon request by this platform.
   4. You should promptly review all notifications sent by this platform. You should regularly review announcements regarding service processes and website policies on this platform and regularly connect to this platform to check for relevant notifications.
   5. You are responsible for the costs of electronic products, equipment, and internet connections used for classes or teaching, and you should maintain their availability. If you are unable to attend classes or teach smoothly due to reasons not attributable to the platform, the platform will not bear the costs or losses incurred, and you may not request a refund for that portion of the course fee.
   6. You should abide by the platform’s rules for booking and canceling courses. In the event of any disputes, please raise them through this platform within 3 days after each course ends (including the day of the course). If disputes are raised after the deadline, no refunds or makeup hours will be provided. For example: if the class is on 3/1, please raise the dispute no later than 3/3 at 23:59.
   7. You may not interfere with the functioning and operation of this platform. You may not change, delete, or destroy data or equipment on this platform using robot accounts or other technical means. You may not change, delete, or collect data on the platform using vulnerabilities designed to exist on this platform, or use other technical means to disrupt the platform’s security mechanisms, or in any way adversely affect the operation of this platform.
   8. In the event of payment disputes or refunds, you should cooperate to provide relevant information to this platform for verification and cooperate with banks, financial institutions, or relevant authorities to complete all verification procedures.
   9. You may not attempt to lead other students or tutors away from this platform, nor may you request tutors to engage in private transactions.
   10. You should maintain the functionality and operation of the evaluation mechanism and not use robot accounts or other technical means to influence the evaluation of specific tutors, or use exchanges of interests, threats, intimidation, or other improper means to affect others’ free evaluations.
   11. You may not engage in fraudulent or illegal transactions on this platform.
   12. You may not infringe upon the rights of this platform or its users, including infringing upon the intellectual property rights of others, such as copyright, trademarks, patents, trade secrets, etc.
   13. You may not publicly upload on this platform, or send privately, or make any indecent, obscene, defamatory, untrue, abusive, illegal, or otherwise offensive content or behavior during courses. You may not harass or send messages unrelated to courses to other members.
   14. You may not harass, harm, threaten, or track other members of this platform.
   15. You may not discriminate against members of this platform based on race, class, language, ideology, religion, party affiliation, birthplace, gender, sexual orientation, age, marital status, appearance, facial features, physical or mental disabilities, zodiac signs, blood types, or any other reasons.
   16. Without the written consent of this platform, you may not promote profit-making or non-profit activities for yourself or others on this platform.
   17. You should abide by the principles of honesty and credit and comply with the regulations of this service agreement and the local laws of your jurisdiction, without harming the interests of this platform, other members, or third parties.
   18. We will review all content (referred to collectively as “User Content”) you submit, publish, upload, transmit, share, link, display, or otherwise make available on this platform, including comments, information, opinions, graphics, images, audio, video, questions, and other user-generated content, to ensure that the generated content complies with the platform’s User Service Agreement and other policy provisions.
   19. User-generated content must not contain any illegal, pornographic, violent, terrorist, threatening, bullying, defamatory, hateful, racially discriminatory, harassing, infringing, unlawful, or otherwise objectionable content. If any member or user content is found to have the aforementioned characteristics, it should be immediately reported to the platform for investigation, and we will handle it strictly.
   20. Using fake email addresses, impersonating any individual or entity, or misleading in any way is not allowed.
   21. When posting any user-generated content, you declare and warrant that: (i) you are the sole owner of that user-generated content; (ii) the user-generated content is accurate; (iii) you are at least 13 years old; and (iv) your submitted user-generated content does not violate any policies of this platform.
   22. You must ensure that the user-generated content you post complies with laws, regulations, and relevant provisions. If there is any infringement or illegal situation, you shall be responsible for all liabilities arising therefrom.
   23. You grant the platform and affiliated companies perpetual, unrestricted, non-exclusive, fully sublicensable, irrevocable, global rights, and authorize the aforementioned entities to use, reproduce, modify, adapt, publish, translate, create derivative works, distribute, and display the user-generated content worldwide through any media. For clarity, it is hereby stated that the license granted to the platform shall remain valid even after termination of your membership account on this platform or your account.
   24. The platform may use any user-generated content you post for other advertising purposes and may publish it on public-facing websites, including but not limited to the platform’s and affiliated companies’ websites and marketing materials, in addition to the website where you originally posted the user-generated content.
   25. If the user-generated content you post violates the platform’s Terms of Service and other policy provisions, or if the platform believes that the content may be objected to for any reason, the platform reserves the following rights: to delete any user content on the site without any reason, to suspend or terminate your membership account at any time, and the platform shall not be liable for any inconvenience or other economic losses caused to you as a result.
7. Dispute Resolution
   1. Principles: The services provided by this platform aim to match students and tutors in order to reach teaching agreements between them. In principle, the platform does not intervene in any disputes arising between students and tutors due to teaching agreements. If both the student and tutor agree to terminate the teaching agreement, the platform will assist in refunding the payment to the student, according to the refund policy.
   2. Disputes regarding refunds arising from teaching agreements may be submitted by the students or tutors to the platform in writing, following the platform’s dispute resolution procedure. However, such requests must be made within 3 days from the occurrence of the dispute. Requests that are not in the correct format or do not adhere to the specified submission deadline may be rejected by the platform.
   3. The determination of facts in dispute resolution requires evidence to be provided by both parties. Dispute resolution is generally conducted in writing.
   4. After comprehensive examination of all evidence, the platform may decide whether the teaching agreement has been established and should continue to be enforced. If one party has valid reasons for terminating the teaching agreement, the platform should, depending on the circumstances, refund the portion of the fee paid by the student. If the facts are unclear and it is impossible to determine the existence of valid reasons, the platform may, depending on the circumstances, refund the fee to the student and negotiate compensation separately with the tutor.
8. Scope of Responsibility
   1. Students or tutors should be responsible for the truthfulness, accuracy, and compliance with legal requirements of the information provided at the time of their registration, as required on the registration page.
   2. Tutors should be responsible for the accuracy of their descriptions and assurances regarding their teaching experience, work history, teaching effectiveness, and all aspects related to teaching quality and content, and comply with legal requirements.
   3. Tutors are responsible for the quality, content, and compliance with legal requirements of their teaching methods and content, as well as the materials they use during actual teaching sessions.
   4. This platform does not assume responsibility for the truthfulness, security, accuracy, and compliance with legal requirements of third-party pages, advertisements, or any other online information published on this platform for operational considerations.
   5. This platform does not assume responsibility for service interruptions or suspensions caused by the negligence of third-party suppliers.
   6. This platform does not assume responsibility for service interruptions or suspensions caused by force majeure events such as war, major fires, floods, typhoons, earthquakes, epidemics, etc.
9. Termination of Service
   1. Members may terminate this service agreement with Good Grade This Way at any time. However, orders and teaching agreements already established before termination shall remain valid despite the exercise of termination rights.
   2. We still have an obligation to assist members in fulfilling teaching agreements established before termination.
   3. Within the scope of continued lessons, we may still charge members service fees and handling fees for platform usage.
   4. In order to ensure the continued fulfillment of teaching agreements established before the termination point, Good Grade This Way may, depending on the circumstances, open or partially open various functions of the platform to members who have terminated the service agreement for a certain period after termination, and maintain various information published and logged by members on the platform. We also reserves the right to retain and utilize various evaluation records, conversation records, and course video recording records left by students before termination of service.
10. Liability for Damages and Limits
    1. In the event that a member suffers actual damages attributable to this platform, the platform shall bear the responsibility for compensating the tutor or student within the total order fee incurred by the occurrence of such event; however, the scope of compensation does not include anticipated benefits arising from the completion of the teaching agreement. If multiple orders incur damages due to the same cause, the liability shall be limited to the most recent order.
11. Others
    1. This Terms and Conditions constitutes the entire agreement between you and this platform regarding the use of this platform.
    2. Failure to enforce any right under this agreement does not constitute a waiver of that right. If any provision of these terms is judged by a court to be invalid or unenforceable, it will not affect the validity and enforceability of the remaining provisions of these terms.
    3. You agree to use the email you registered with as the channel for receiving and contacting this platform.
    4. If you have any doubts about the regulations described in this Terms and Conditions, please contact us. This platform reserves the right to refuse to respond to doubts raised that are not in the prescribed format.
    5. Disputes arising from this Terms and Conditions shall be governed by Taiwanese law as the basis for judgment. In the event of disputes arising from this Terms and Conditions, both this platform and you agree to the non-exclusive jurisdiction of the Taiwanese courts.